Shipping policy

Welcome to CartZen Pro. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for information about processing times, shipping methods, and delivery expectations.

Order Processing

  • Orders are processed within 1–3 business days after payment is received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high order volume, processing times may be slightly extended.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Customs, Duties & Taxes

For international orders, customs fees, import duties, taxes, or other charges may be imposed by your local government. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

Lost, Delayed, or Stolen Packages

While we work with reliable shipping partners, CartZen Pro is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.

If your package appears lost, please contact us and we will assist you in working with the shipping carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review your claim and work toward an appropriate resolution.

Split Shipments

In some cases, items from the same order may be shipped separately to ensure faster delivery. If this occurs, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

CartZen Pro
Email: [ach059786@gmail.com]

Thank you for shopping with CartZen Pro. We appreciate your business and look forward to serving you.